We proudly offer worldwide express shipping from Thailand.

Orders are typically processed and dispatched within 24 business hours (Monday–Saturday). During peak periods, promotions, or public holidays, processing times may be slightly longer.

Once your order has been shipped, the estimated delivery time is 3–5 business days for most destinations via express courier. Delivery times may vary depending on your location, customs clearance, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. If you provided a mobile phone number at checkout, you may also receive tracking updates via SMS.

Please allow 1–3 business days for the tracking information to become active after your order has been shipped.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us immediately. We will do our best to update your shipping information before your order is dispatched; however, we cannot guarantee changes once order processing has begun.

BKK Muay Thai Store is not responsible for orders shipped to an incorrect address provided by the customer.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

If a shipment is refused or returned because customs duties or taxes were not paid, any return shipping fees, customs charges, and the original shipping cost will be deducted from any eligible refund.

Returns

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect due to our error.

For full details, please refer to our Return & Exchange Policy.

Lost or Stolen Packages

Once your package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your tracking information shows your package as delivered but you have not received it, we recommend:

Checking around your delivery location.
Asking family members, neighbors, or your building reception.
Contacting the shipping carrier directly using your tracking number.
Contacting your local postal or courier office.

If you still require assistance, please contact us at muaythaishop@gmai.com and we'll do our best to help investigate the issue with the carrier